How to open a new ticket

To open a new ticket, please visit the following link or click the “Open Ticket” button at the Knowledgebase Click the “Login with Envato to Open New Ticket” button Fill in your Username and Password according to your Envato account to the login form Once you log in you can find your ticket […]

How to change Logo on Sticky Menu (reveal)

If you use Sticky Menu and find the Cleanco logo on it, then you need to change it from Theme Options. Please go to Appearance > Theme Options > Main Navigation Settings.  Then find the Homepage section, select “Transparent” on Background Type to bring up logo upload options. Upload your logo in Desktop Logo […]

Troubleshooting Tips

Update To The Latest Version Most of the bugs that occured usually fixed in the newest version, so it’s a good idea to update WordPress, plugin, and theme regularly. You can check for the newest update available on the Update menu on your WordPress dashboard sidebar. Clear & Disable All Caches If […]

Visual Composer – Add Youtube Video

Here’s how you can insert a youtube video using Visual Composer. add a new element on your page. choose Video Player on Add Element windows on the video element section click pencil icon to add element properties there will be Video Player Settings pops up and add the video URL on Video Link. […]

How to Manually Install Plugin

Here’s how you can manually install your plugin if somehow you can’t install plugin via WordPress. Step 1 : Download your WordPress plugin. Step 2 : Extract your plugin file. Step 3 : With your FTP program, upload the plugin folder to the wp-content/plugins folder in your WordPress directory online. […]

Visual Composer – How to Create Background Parallax

Background parallax is when the background images moving slower than the content in the foreground. Here’s how you can do it. First, you have to have a visual composer plugin. After installing visual composer plugin you can start by making a new page. Add a new element to the new […]

FAQ : No Photo on Downloaded Theme

Q : Why I don’t see real photo in my restored demo site? A : Images are not included in downloaded file. The online sample images belong to their respective owners and are only used for demo purposes.

Create Post on WordPress

There are eight custom post types in WordPress : Standard, Gallery, Image, Quote, Video, Audio, Link and Aside. Adding Post Here’s how you can add post on WordPress : Step 1 – Log in to your WordPress Administration Panel (Dashboard).. Step 2 – Click the ‘Posts’ tab. Step 3 – Click the […]

Common Theme Installation Problems

“Are you sure you want to do this?” If you get the “Are you sure you want to do this” message when installing Billio via WordPress, it means you have an upload file size limit. Install the theme via FTP if this happens, or ask your hosting company to increase […]